Resources

WHITE PAPERS

Operations Management System

After a merger of two similarly sized companies, ARRIS’ global repair and reverse logistics operation integrated two units while addressing persistent year-over-year spending increases without evidence of improvements in capabilities, quality, or customer satisfaction in the acquired organization. More >>>

Operations Optimization

Symbol Technologies’ European organization had multiple customer-focused repair, staging and customer support service centers throughout Western Europe, each delivering service to their local customers. While the local presence was appreciated by customers, the distributed network of service centers struggled to deliver consistent levels of service and quality across the entire network. More >>>

TESTIMONIALS

Decision Point Systems
Steve Smith, CEO

“I asked Jon to assess our operations and make recommendations to streamline processes and organization to enhance customer satisfaction. Based on Jon’s service and supply chain operations background, I felt he was the right person for the job. More >>>

Encore Repair Services
Steve Carollo, COO

“We partnered with Swire Service Solutions to help us expand our services business from our core Mobile Device market to the Connected Home market. Jon quickly understood our business model and immediately developed productive relationships with my team. More >>>

ARRIS Rocco Tavormina, VP Supply Chain Finance

“Under Jon and Greg’s leadership, our Global Repair and Reverse Logistics organization had the operational disciplines to continuously meet or exceed expectations and a culture to step-up, fix problems and lead by example. More >>>